Privacy Policy

How We Gather and Use Your Data

We collect different types of personal and usage data to enhance the quality of our services and tailor your experience. This may include your name, contact details, career background, and any information you choose to share. We also track your activity across our platform such as pages viewed, searches performed, and features used. This behavioral data, along with third-party sources, helps us better understand your preferences and deliver relevant content. We may also anonymize or aggregate data so that it can no longer identify you or your device. Such data may be used for analytics, business optimization, and marketing efforts, ensuring we provide efficient, personalized services while protecting your privacy.

Use of Aggregated and Non-Identifiable Data

We also gather and use non-personal data, often in the form of Aggregated Data. This includes statistical and demographic insights that, while derived from your personal information, do not directly or indirectly identify you. For example, we might combine Usage Data to understand how many users access a particular tool. If we request personal information for legal or contractual reasons and you choose not to provide it, we may not be able to offer or continue certain services. In such situations, we may have to cancel or suspend our agreement with you, and your continued use of our services constitutes acceptance of this condition.

Our Data Collection Practices

We gather personal information through several channels. When you visit our website, we may automatically collect both identifiable and non-identifiable data, such as device details, browsing behaviors, and usage patterns. This information is gathered via cookies, server logs, and similar tracking tools. If you browse other websites that utilize our tracking technologies, additional Technical and Usage Data may be collected about you.
Additionally, we obtain personal data from third-party sources. These may include analytics platforms, marketing partners. For clients, we may also enrich submitted business information with data from external sources, including Business and Contact Details. We may collect similar information about individuals who do not use our services, sourced from third-party providers.
In cases where we provide services on behalf of a client, we process data strictly according to their instructions and have no direct relationship with the individuals whose data we handle. If your data is handled under such arrangements and you wish to access, update, or delete your information, we will direct you to the appropriate client contact. In some exceptional cases, we may assist you in managing your request.

How Your Personal Data Is Used

We use your personal data for various essential purposes to deliver and enhance our Services:

Service Fulfilment: We must process your data to provide you with the Services you request. This may include sharing necessary data with service providers, partners, or third parties. Without this processing, we cannot fulfill your requests or provide functionality.
Support and Communication: When you contact us with questions, complaints, or other inquiries, we use your information to respond appropriately. Without your data, we cannot resolve your concerns or maintain support.
Enforcement and Compliance: We use your information to detect and prevent prohibited behaviors, enforce our agreements and policies, and ensure proper billing and usage tracking. This enables us to operate lawfully and efficiently.
Security Measures: Your data helps us detect and protect against spam, malware, and other threats. It also allows us to verify your identity and apply appropriate security practices.
Customization and Features: We use your personal data to deliver third-party features, plugins, and personalization tools. This requires us to process your preferences and browsing behavior. Please consult our Cookie Policy for more detail.

If we use your data in any way not outlined here, we’ll inform you before doing so. You may opt out of new uses, but please note that this may limit or restrict your ability to access some of our Services.

Sharing Your Information

We may share your personal information with select third parties for operational, legal, or business reasons. These parties may include potential employers, affiliates, service providers, and legal or regulatory authorities. When your data is shared with a third party, that party becomes responsible for managing and safeguarding it according to their own privacy policy.

We may also disclose your information to comply with legal obligations, respond to regulatory or law enforcement requests, defend our legal rights, or ensure the safety of users and the public. In the event of a corporate transaction such as a merger, acquisition, or sale of assets your information may be transferred as part of that business deal.

Exercising Your Rights

Depending on your jurisdiction, you may have rights related to the personal data we hold about you. These may include accessing your information, correcting inaccurate or outdated data, requesting deletion, or restricting how your information is used. You may also have the right to object to certain types of processing or to opt out of data sharing. These rights may vary and are subject to local regulations. To submit a request, please contact us at admin@ernaxa.com. We will review and address your inquiry in accordance with applicable data protection laws.

External Website Links

Our platform may include links to third-party websites or services for your convenience. These external sites operate under their own privacy terms and policies, which are outside our control. While we aim to associate only with reputable sources, we are not liable for their content, practices, or data handling. We recommend reviewing the privacy statements of any third-party websites you choose to access from our services.

Security and Information Retention

We employ a multi-layered security strategy to help safeguard your personal information from unauthorized access, misuse, or loss. Our protective measures include administrative protocols, physical controls, and technical safeguards. While we take significant precautions, no digital or physical system can be guaranteed 100% secure. We retain your data only for as long as necessary to fulfill our services, meet legal requirements, resolve disputes, and uphold our agreements. Some information may remain stored in secure archives or backups for a limited time.

We may revise this Privacy Policy occasionally to reflect changes in technology, law, or our business operations. When updates are made, we will post the revised version through our services. We advise reviewing this page regularly to stay informed of your rights and how your data is handled.

Your Rights as a California Resident

Under the California Consumer Privacy Act (CCPA), you are entitled to access your data, request its deletion, or opt out of its sale. To exercise these rights, please contact us at admin@ernaxa.com.